Electric mobility increasingly influences the purchasing decisions and the mobile everyday life behaviour of commercial and private customers. Mercedes-Benz Vans is not only in the role of the manufacturer, but also the Ecosystem around the vehicle, for example the necessary charging infrastructure or service measures. For the latter, volt technology, appropriately equipped workshops and trained service personnel are due to the High necessary. What are the service measures and processes meet the specific requirements of customers with electric vans, was tested together with these in a three-month testing period with Mercedes-Benz Vans Stuttgart and the Service of the German Mercedes-Benz Van sales.
Together with the customer: Customer Co-Creation in the service area
Businesses and companies of various industries, such as DHL, Deutsche Bahn, city cleaning, Hamburg, German armed forces fleet Services and waste management companies of the city of Ulm received for a certain period of time a eVito is integrated into the normal operating procedures. The vehicle was equipped with a special Box, which is the necessary vehicle data collected, in order to make a quick evaluation. The impact of driving behavior on the best possible battery usage was mainly focused in the focus, in order to optimize the range of the vehicles in everyday operation. The customer is the provision of a wall box was made in the context of a site visit, the assessment of existing charging infrastructure, or the advice of their structure and of the necessary connection of power and – if required–. In this case, the optimal load management, especially in the field of view that helps by smart Load to avoid load peaks as well as for the size of the fleet actually necessary charging infrastructure and connection performance to find out.
In addition to the evaluation of technical findings a comprehensive survey of the customer by means of a questionnaire and a final interview was carried out at the end of the testing period. Here, the riders were on the inside and drove the driver to their experiences with the eVito in the daily work practice, as well as the workshop staff, Park managers and interviewed on the topic of charging infrastructure and fleet planning. The customers were able to use the findings to its electric fleet, the charging infrastructure and the necessary service scale measures are useful to. For Mercedes-Benz Vans, the gain in knowledge was in the development of specific service offerings and the future direction of electric mobility services.
In the meantime, the testing was completed in all Farms. The resonance was consistently positive. After the first evaluations showed that the vehicles were running smoothly in the existing operations can be integrated, and the vehicle handling is no adjustment was compared to the Vito with conventional drive system is necessary. After initial uncertainty, the riders have won, with more experience, always greater security in dealing with range and vehicle handling. The driving behavior was compared with Driving with the internal combustion engine even as even more described. This is mainly due to the lower center of gravity of the vehicle by the in the under-floor mounted batteries. The existing charging infrastructure is sufficient in all cases and was able to work through efficient load management with the necessary buffer. Next, the evaluation of the pilot results and their derivation for vehicle development and workshop services, as well as, if appropriate, with the development of future sales of the products.
Waldemar Koch, fleet Manager of waste disposal companies in the city of Ulm: “The waste disposal services of the city of Ulm are grateful that we were able to test with Mercedes-Benz Vans by electric vans. In the past few weeks has shown – as previously suspected – that the electric Transporter integrate into our existing operations very well. From the testing, both parties were able to gain valuable findings for the future of fleet management with electric vehicles.“
Veljko Stojkov, Key Account Manager, Service at Mercedes-Benz Vans sales Germany: “Service measures should be tailored to the needs and desires of the customers. In many points, maintenance and Service are different in the electric mobility range from those in the case of vehicles with an internal combustion engine. Our staff and our workshops are well-prepared for the electric mobility and we are pleased that we were able to gather in this trial period together with our customers, specific knowledge and experience in operational practice. I would like to thank all the participating Farms and businesses for the intensive and trusting cooperation.“
Electro-mobility by Mercedes-Benz Vans: the Locally emission-free specialist for the transport of goods and passenger transport
The change in Mobility is now increasingly focused on the urban traffic. To ensure the traffic on the last mile in the future, is the purely electric drive of the transport segment, the logical consequence is: Mercedes-Benz Vans has taken over the eVito in the year 2018 and the eSprinter in the year 2019 a pioneering role in the premium segment for locally emission-free, and commercial goods transport in urban areas.
The positioning of the battery in the base of the vehicles, creating a spacious interior without any restrictions with regard to the loading volume. With the newly launched Mercedes-Benz eVito Tourer (power consumption of 26.2 kWh/100 km combined:; CO2-Emissions combined: 0 g/km) with high torque E-machine and 421 kilometres,  and the all-electric MPV EQV (power consumption combined: 26,4-26,3 kWh/100 km; CO2-Emissions combined: 0 g/km)1is also grown, the electric passenger transport, the electro-mobile requirements: as a hotel Shuttle, as a large taxi or vehicle for Ride-Sharing services. The Citan will be available in its next Generation with battery-electric drive and the electric product portfolio of Mercedes-Benz Vans rounding.
Source/images: Daimler AG
 Power consumption has been determined on the basis of regulation 692/2008/EC. Power consumption is dependent on the vehicle configuration.
 Power consumption and range were determined on the basis of regulation 692/2008/EC. Power consumption and range depend on the vehicle configuration.
 The actual range is also dependent on the individual driving style, road and traffic conditions, outside temperature, use of air conditioning/heating, etc., and, if applicable, may differ.
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