FAQ for Store

Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar
at the top of any page. Try to enter a general description. The more
keywords you use, the less products you will get in the results page.
When you find a product you’re interested in, simply click the product
name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or
land) and product weight / volume. Different shipping companies have
different rates, so it’s best to check and compare which is most
affordable and economical. For more details on how shipping costs are
calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
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